Refund policy

Effective Date: July 23, 2026

At Luxe Vacation Homes, we understand that plans can change. Please carefully review the following cancellation and refund terms before completing your reservation.

1. Cancellation Policy

Unless otherwise stated on your specific reservation or booking confirmation, reservations may be eligible for a refund when canceled at least 14 days before the scheduled check-in date.

Any applicable refund will be issued according to the payment method and processing procedures used for the original transaction.

2. Reservations of $1,000 or More

Reservations with a total booking amount of $1,500 or more will require a deposit to secure and hold the reservation.

The applicable deposit amount and payment deadline will be communicated to the guest before or during the booking process.

Once a reservation is secured with the required deposit, the property and requested dates may be held specifically for the guest. Deposits may be subject to the cancellation terms communicated at the time of booking.

3. Cancellations by Luxe Vacation Homes

In the unlikely event that Luxe Vacation Homes must cancel a reservation due to circumstances within our control, we will make reasonable efforts to notify the guest and provide an appropriate resolution, which may include a refund of amounts paid for the canceled reservation.

If cancellation is caused by circumstances beyond our reasonable control, including certain emergencies, natural disasters, government restrictions, or other unforeseen events, the available refund or credit will be determined based on the circumstances and any applicable laws.

4. No-Show Reservations

Guests who do not arrive for their reservation without providing proper notice may be considered a no-show. No-show reservations may be non-refundable.

5. Early Departure

Leaving a property before the scheduled check-out date does not automatically qualify a guest for a refund or credit for unused nights.

6. Changes to Reservations

Reservation changes are subject to availability and may be subject to additional fees or rate adjustments.

A change in dates, number of guests, or property may be treated as a cancellation and new reservation depending on the circumstances.

7. Refund Processing

Approved refunds will be processed as soon as reasonably practicable. The time required for funds to appear in a guest’s account may depend on the guest’s bank or payment provider.

8. Damage Deposits

If a separate security or damage deposit is required, it is distinct from any reservation deposit unless otherwise stated in writing.

Any applicable damage deposit may be used to cover damage, excessive cleaning, missing items, unauthorized guests, violations of house rules, or other costs resulting from the guest’s stay, as permitted by applicable law.

9. Agreement to Policy

By completing a reservation with Luxe Vacation Homes, you acknowledge that you have reviewed and agreed to the cancellation and refund terms applicable to your reservation.